REFUND POLICY
In Dead Cells, every purchase grants you immediate and permanent access to specific pieces of digital content designed to expand, enrich, and challenge your gameplay experience. This includes a wide range of features such as entirely new biomes filled with dangerous enemies and secrets, powerful weapons and skill upgrades, fresh cosmetic outfits, epic boss battles, alternative game modes, and thematic expansions that continue to evolve the core game world. Because this content becomes instantly available after purchase and cannot be returned in any usable form, all transactions are strictly final and non-refundable. Our team works hard to ensure that every piece of content we release meets the highest standards of polish, balance, and performance. That said, we recognize that rare technical problems may occur that could prevent you from accessing what you’ve purchased. In such cases, if you are experiencing ongoing technical difficulties that directly prevent access to purchased DLC, expansions, or features—due to installation failures, corrupted files, or compatibility issues—we encourage you to contact our official support team within 14 calendar days from the original date of the transaction. Your request will be evaluated on a case-by-case basis with careful attention to your technical setup, purchase record, and the nature of the problem. While refunds will not be issued for reasons such as accidental purchases, dissatisfaction with in-game progression, or a general change of mind, we may offer alternatives such as guidance on resolving technical issues or re-activation of missing content when applicable. To help expedite support requests, please include a detailed description of the issue, your device model and operating system, and your transaction receipt. Remember that it is your responsibility as a player to thoroughly review all available descriptions, screenshots, compatibility notes, and content warnings before committing to a purchase. By completing any transaction, you acknowledge that you understand and accept these terms. Thank you for supporting Dead Cells and being a part of our ever-growing community of players who enjoy pushing their limits in this fast-paced, procedurally generated action rogue-lite adventure. Your support allows us to continue building new challenges, refining mechanics, and delivering fresh, high-quality updates for Dead Cells.